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Welcome to Calmflameglow. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
We collect information that you provide directly to us when you use our website, request our services, or communicate with us. The types of information we may collect include:
Personal identification information such as your name, email address, phone number, and postal address when you fill out contact forms or request quotes for our lawn care services. We collect this information to respond to your inquiries, provide you with requested services, and communicate with you about our offerings.
Technical information about your device and how you interact with our website, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This information is collected automatically through cookies and similar tracking technologies.
Communication records including the content of messages you send to us through contact forms, email, or phone conversations. We maintain these records to provide customer support and improve our services.
We use the information we collect for various purposes related to operating and improving our lawn care business:
To provide, maintain, and improve our services, including scheduling appointments, delivering lawn care services, and managing customer relationships. We use your contact information to communicate with you about service appointments, provide quotes, and answer your questions.
To send you marketing communications about our services, special offers, and updates that may be of interest to you. You can opt out of receiving marketing communications at any time by contacting us or using the unsubscribe link in our emails.
To analyze how visitors use our website and identify trends that help us improve user experience and develop new features. This includes understanding which pages are most popular, how long visitors spend on our site, and what content resonates with our audience.
To protect our business and comply with legal obligations, including preventing fraud, enforcing our terms of service, and responding to legal requests from authorities.
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
With service providers who perform services on our behalf, such as website hosting, data analysis, payment processing, and customer service. These service providers are contractually obligated to use your information only as necessary to provide services to us and are required to maintain the confidentiality of your information.
With professional advisors including lawyers, accountants, and insurance providers when necessary for business operations and legal compliance.
In connection with a business transaction such as a merger, acquisition, or sale of assets, where your information may be transferred as part of the business assets.
When required by law or to protect rights, including responding to legal processes, enforcing our policies, or protecting the safety and security of our business, employees, and customers.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
Secure socket layer (SSL) encryption technology to protect data transmitted between your browser and our servers. This ensures that information you submit through our website is encrypted during transmission.
Access controls that limit who can view and use your personal information within our organization. Only authorized employees who need access to your information to perform their job duties are granted access.
Regular security assessments and updates to our systems to address potential vulnerabilities and protect against emerging threats.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. The criteria we use to determine retention periods include:
The length of time we have an ongoing relationship with you and provide services to you. We maintain customer records for the duration of our business relationship and for a reasonable period thereafter to address any questions or issues that may arise.
Legal obligations that require us to retain certain information for specific periods, such as tax records, contracts, and other business documents.
Whether there is a legal obligation to which we are subject, such as laws requiring us to keep records of transactions.
When you request deletion of your information, we will delete or anonymize it within a reasonable timeframe, unless we are required to retain it for legal purposes.
Depending on your location, you may have certain rights regarding your personal information:
The right to access your personal information and receive a copy of the data we hold about you. You can request this information by contacting us using the details provided below.
The right to correct inaccurate or incomplete personal information. If you believe any information we hold about you is incorrect, please contact us and we will update it promptly.
The right to request deletion of your personal information, subject to certain exceptions such as legal obligations to retain certain records.
The right to object to or restrict certain types of processing of your personal information, including marketing communications.
The right to data portability, allowing you to receive your personal information in a structured, commonly used format and transmit it to another service provider.
To exercise any of these rights, please contact us using the information provided in the Contact Us section below. We will respond to your request within a reasonable timeframe as required by applicable law.
We use cookies and similar tracking technologies to collect information about your browsing activities on our website. Cookies are small text files stored on your device that help us improve your experience and understand how you use our site.
Essential cookies are necessary for the website to function properly and cannot be disabled. These cookies enable core functionality such as security, network management, and accessibility.
Analytics cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use this information to improve our website and services.
You can control cookies through your browser settings. Most browsers allow you to refuse cookies or delete cookies that have already been set. However, if you disable cookies, some features of our website may not function properly.
Our website may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete such information.
Your information may be transferred to and maintained on computers located outside of your country or jurisdiction where data protection laws may differ. By using our website and services, you consent to the transfer of your information to our facilities and to the third parties with whom we share it as described in this privacy policy.
We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new privacy policy on this page and updating the "Last Updated" date. We encourage you to review this privacy policy periodically to stay informed about how we are protecting your information.
If you have questions or concerns about this privacy policy or our data practices, please contact us:
Calmflameglow
Lawn Master Head Office
St Asaph, LL17 0LP
United Kingdom
Phone: +44 0800 915 9915
Email: office@calmflameglow.world
We will respond to your inquiry as promptly as possible and work to address any concerns you may have about your personal information.